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Terms and Conditions

This version is effective from 1st August 2023



Please read our Terms and Conditions (Terms) carefully as these Terms constitute our legal contract with you. By booking, and/or participating in any session or activity provided by Step Change Studios, you are confirming you have read the Terms and agree to be bound by them. Please also refer back to these Terms from time to time as they may change and we reserve the right to do so. 

In these Terms: 

we, us, our means Step Change Studios. We provide all sessions and activities subject to these Terms; and 

you, your, yours means you, the customer. 


The nature of our business and the provision by us of sessions and activities to you means that we will collect and process certain of your personal data from time to time. We will only do so in accordance with our Privacy Policy.


Many of our activities involve movement and physical activity, which some may find strenuous. It is your responsibility to seek medical advice before attending or participating in any session or activity we provide, including online.

You understand that you are voluntarily participating in sessions or activities we provide and agree not to hold us responsible for any injury or property damage that you may suffer as a result of your attendance or participation.

For your own safety and the safety of others we rely on you participating in our sessions and activities in the intended manner and your acceptance of these Terms constitutes your confirmation that you will do so, and that you will comply with our reasonable instructions in relation to your attendance or participation.

Our sessions and activities, including online, is not intended to be, and is not, medical advice or any other form of advice and must not be relied upon as such. Any reliance you may place on session content is at your own risk.

Where possible we will endeavour to advise customers upon request as to appropriate class or activities that we provide but we cannot be held responsible for incorrect or unsatisfactory advice. It remains your responsibility to choose the appropriate class or activity you wish to attend.

You are not required to participate in any of the routines or activities we deliver during a session or activity, including online, and may stop at any time. If you experience discomfort, pain, dizziness, nausea, or any other symptoms during your participation, you must stop immediately and seek medical assistance.

When participating in online activities, it is your responsibility to ensure you are wearing comfortable clothes that you can move freely in, that you have a clear floor space free of hazards, and that your device is secured in position so that you can safely follow online content.

Unless accessing session content or to support your participation, the use of mobile phones, or other electronic devices during any session or activity is not permitted.

All activities and instructors are subject to change from time to time, even after you have booked. We will let you know about any changes as soon as we can. 

In participating in any of our sessions or activities, you agree to comply with any additional rules we may make known to you from time to time, including how you may use any venue or location, including online, where our sessions and activities takes place, and your conduct whilst doing so.

Filming or photography of any session or activity is not permitted. We may, from time to time, and with your consent, film or photograph a session or activity for promotional and operational purposes.

Access to our sessions and activities, and facilities is at our discretion and we reserve the right to refuse you access to any of the same, or to suspend or otherwise terminate your access if we consider that you are in breach of these Terms, or your behaviour is inappropriate, aggressive, rude, threatening or otherwise damaging to customers, volunteers, team members, or our reputation more generally. You will not be entitled to any refunds for paid services whatsoever under such circumstances.

Our online activities are intended for use by those who can access them from within the United Kingdom. If you choose to access our online activities from locations outside the United Kingdom, you are responsible for compliance with local laws.


We operate a policy which prevents you from taking part in a session or activity if you are more than 10 minutes late. This policy is in place to prevent injury and to be mindful of the class leader and other participants. You will not be refunded for any paid session or activity you are unable to attend because you are late.

In the event that we cancel a session or activity that you have booked, we will make reasonable efforts to contact you by email or telephone to let you know. Where available, will offer you the option of being transferred to another equivalent session or activity at an alternative date and time or provide a refund for any paid session or activity that has been cancelled.


The prices we charge for using our services are listed on the website. We reserve the right to change our prices for services displayed at any time, and to correct pricing errors that may inadvertently occur.

The fee for the services and any other charges you may incur in connection with your use of the service, such as transaction fees, will be charged to your payment method.


No Refunds. Unless expressly stated to the contrary herein, or as provided by applicable law, payments are non-refundable and there are no refunds or credits for partially used periods.

Any change or cancellation of any service you have paid for must be made no less than 48 hours before the activity is to be delivered. In such event, you are entitled to change the activity to another mutually agreed date, or for a refund - minus any costs incurred.

If an activity is cancelled with less than 48 hours’ notice, you will incur full costs for the cancellation.

Any change or cancellation must be made in writing by emailing:


We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms if the delay was due to any cause beyond our reasonable control, including, but not limited to, acts of god, terrorism, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes, I.T. system failures, viruses, pandemic, epidemic, civil emergency or other widespread illness.


This website and all materials within it are the property of Step Change Studios.

We will not be liable for any losses incurred by you in connection with your use of this website, for any delay in using or your inability to use the website, for any information, goods or services obtained through the website or for any material posted to the website by users of the website.

This website is for your own personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

All contents of this website are protected by intellectual property rights and other related rights. No part of this website may be reproduced in any form (electronically or otherwise) without our prior consent.

You are not permitted to link to or use all or any part of this website for any reason which is unlawful, defamatory, harmful obscene or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or in any way offends other users or persons.

Our website may contain hyperlinks to websites operated by parties other than Step Change Studios. The operation of such websites is outside our control and you proceed at your own risk. We do not endorse or sponsor and are not liable for the products, services or content you access through any linked site.


These Terms and any policies we have in force from time to time constitute the entire agreement between us and you and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between us and you.

These Terms constitute a contract between you and us. No other person shall have the right to enforce any of these Terms.


These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit the exclusive jurisdiction of the English courts.

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